Privacy Policy

At NaturalAthleteClinic.com we protect your privacy as if it were our own. We use the information you provide to us for the following purposes: to process your order(s), to reply to your questions, provide our newsletter via email, and to incorporate your feedback into improvements to our Web site. We will not give, sell, or rent your personal information, including email address, or specific account activity to anyone for any reason without your prior consent except as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site.

Our Secure Ordering

The Natural Athlete's Clinic uses Secure Sockets Layer (SSL) technology to ensure the privacy of your personal information. To protect your information, we utilize state of the art back-end systems and restrict employee access to your information as well as encrypt all billing and payment information. Unless specifically authorized by you, no outside party is able to access or receive any of your personal customer information. To further protect your personal information we use a secure server that cannot be accessed by any unauthorized party. If for any reason you cannot access the secure server, please feel free to place your order with us by phone at 1-970-658-1314. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer. We want you to feel completely comfortable. If you have more questions about our security systems, or feel more comfortable ordering by phone, please call us and we will be happy to help you.

Credit Card Fraud Protection

All major credit card companies that we know of protect cardholders against fraud. Please contact your credit card company for more information on this.

Optional Phone Ordering

If you are still skeptical about placing your order online, you may place your order over the phone at 1-970-658-1314 during customer service hours which are Mon through Saturday 8am to 6pm Mountain Standard Time.

Information We Collect

In designing our website, we started with the simple belief that customer service is our number one priority. Therefore the customer information we collect is used to enhance our services to you, our customer.

When you visit our website, we collect non-personal information about your visit. We collect your IP address, browser type, domain name, and we log the length of time of your visit and the number of times you visit and purchase from us. We assign you a unique internal identifier to help keep track of your future visits. We use this information to gather aggregate demographic information about our visitors, and we use it to personalize the information you see on our website and the emails you receive from us (should you grant us permission to send to you). We keep this information for our internal use; we do not share it with others.

Our Web site uses cookies to store information between users' visits to our site and for the duration of the visit, also known as a session. Employing cookie technology is a way to remember information about a visitor when he or she navigates from one Web page to another. Our Web site uses cookies to hold users' unique session identifiers, allowing our Web server to serve correct information back to the user. Such information includes the user's shopping cart items, or whether he or she is logged in when requesting to view or modify personal information, including your email address and billing information, which may have been stored in our database. Our Web site cookies do not hold any personal identifiable information. Disabling or rejecting cookies will prevent users from adding items to the cart and checking out; however, standard browsing on our Web site does not require cookies.

When you subscribe to our newsletter, The Natural Athlete's Clinic asks you for contact information (email address). When you sign up for our newsletter we use your email address to send you our health newsletter and to inform you of sales and special offers. We will use your email address for no other purpose unless you opt in for our newsletter when you asked the question.

If you place an online order, our secure order form requests contact, billing, and financial information (such as your credit card numbers for purchases). Contact information from the order form (email address, name, billing and shipping address, and phone number) is used to send orders and information about our company to you. Your contact information, including email address, is also used to get in touch with you should we have questions regarding your order or should we need to notify you of the status of your order. The credit card information we collect is used to bill you for products you purchase. You may also place an auto ship order that will allow you to receive products on a regular basis without the need to reenter that order every time. You may cancel this order at anytime by sending an email or by calling 1-970-658-1314. You will automatically be registered to receive our weekly newsletter if you opt in at the time of purchase. You may opt-out at any later time by contacting us by phone or via email.

We have one third-party relationship. When you purchase from us, we send your credit card information, name, and billing address to a credit card company for verification and to authorize your purchase.

Links

This site contains links to other sites. NaturalAthleteClinic.com is not responsible for the privacy practices or the content of such Web sites.

Delete/Deactivate

This site gives you the following options for removing your information, including email address, from our database, to not receive future communications, or to no longer receive our service.

  1. You can contact us on our contact page.
  2. You can send mail to the following postal address: The Natural Athlete's Clinic 2649 East Mulberry Street #14 Fort Collins, CO 80524
  3. You can call the following telephone number: 1-970-658-1314

When You Send Email to our Customer Service Department the information you send us is used to respond directly to your questions and comments. We also keep your email correspondence on file so that we may better serve you should you have additional questions in the future. Your personal information is shared with third parties (such as manufacturers) only with your explicit permission.

How We Notify You of Changes to our Privacy Policy

Whenever we change our privacy policy, we will post a notice on our website indicating that a new version is available. If TheNaturalAthletesClinic.com changes how it uses a user's personally identifiable information, including email address, the user will be notified by email and they may opt-out at that time. However, if you have opted-out of all communication with the site you will not be contacted, nor will your personally identifiable information be used in this new manner.

Contacting the Web Site

If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact us at:
Customer Service
The Natural Athletes Clinic, LLC.
2649 East Mulberry Street #14
Fort Collins, CO 80524
1-970-658-1314
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