We stand by the products we sell, and our service 100%. If you have a problem, there are some answers below, but feel free to call or email us, we're always happy to help!
We offer Free shipping on all orders over $20 dollars at checkout.*
*Free shipping is only valid for the United States. Does not include U.S. Territories or International destinations.
Orders totaling under $20 will be charged shipping fees as follows:
1st class United States Postal Service; 5-9* business days: $3.95 *Orders placed before 12pm MST Mon-Fri are shipped within 1 business day. Orders placed on weekends and Holidays will be shipped on the next business day.
Priority United States Postal Service; 3-4* days; $8.95 *Orders placed before 12pm MST Mon-Fri are shipped within 1 business day. Orders placed on weekends and Holidays will be shipped on the next business day.
We strive to fulfill your entire order. In the case that an item in your order is unavailable, we will ship what we have in stock and once the remaining items become available we will automatically send it to you with no additional shipping costs.
Credit Card Verification
For the protection of both the card holder and us, we reserve the right to verify the authentic and legal use of the credit card by the credit card holder. This particularly applies when a US customer, holding a credit card issued by an American bank places an order from out of the country for shipment to his/her address in the US or overseas. Our card verification process may include calling on the card issuing bank, calling on the customer (more than once for such verification) and other means. Some people find this upsetting and objectionable but we hope that they will understand the risk associated with use of the credit card via internet. Our aim is to cut down, if not eliminate entirely, all fraudulent transactions while satisfying our valued customers and keeping the on-line order processing cost to the minimum. A customer demanding a cancellation of an order because of our inquiry to verify the credit card authenticity will be charged an order cancellation fee of 5% of the order amount.
Order Cancellation Due to Customer Error
An order once placed but not processed and/or shipped due to customer error (you place an order but then decide to cancel it) will be charged a 5% cancellation fee. This fee applies to any duplicate orders placed accidentally, or for any order for which a customer changes his/her mind. We assess this fee because this is the amount the majority of banks will charge us for cancellations.
Order Cancellation & Returns Not Allowed
Discontinued items, close-outs, opened bottles/product packages, Perishable and heat sensitive items and refrigerated items are not eligible for credit and return. All special ordered items, that is, the items we specifically ordered from the manufacturers after we receive a customer order are not eligible for cancellation, credit and/or return.
Shipment Due to The Natural Athlete’s Clinic Error
We will refund full price and shipping charges without restocking fee for any products returned due to our error in shipment or order processing.
Contact us via email or by telephone within 5 business days of receipt of shipment for any of the following reasons:
Wrong quantity shipped
Wrong item shipped
Incorrect shipping charge or billing information
We will not handle any of the above claims after 30 days from the invoice date.
The Natural Athlete’s Clinic does not take any responsibility, either direct or indirect, expressed or implied with regard to any delays or damage or consequential damage caused by errors or omissions or problems beyond its control and no refund or compensation of any sort will be given. Such issues include but not limited to delay in shipment/delivery due to issues beyond our control, delay in the use of the product due to issues beyond our control, time & effort required and spent in returning the products regardless of the cause and source of the error, omission and problem.
Refund Due to Product Quality
We have no control over the quality of the products manufactured by the manufacturers and we do not take responsibility for the quality of their products other than working diligently to replace the poor quality product received by the customer or refund the money. We do not take any responsibility for any delay caused by return and replacement in the use of the product by as we do not control the quality of the manufacturers' products.
Please inspect your package when you receive it for freight damage. You need not accept any damaged package. Get initial claim information from the delivery person, then notify us about the damaged package.
We rarely experience damage to products in shipment, however, if you receive any package that appears to be damaged from the outside, immediately notify us. You can contact us directly through email at firstname.lastname@example.org. In the subject line write "Damaged Package". In the email reference your name, your order #, the date you received the package and a quick explanation of what happened and what you ordered. If you can reject the package at the time you receive it that is best because you don't have to pay postage otherwise we will need you to re-package your product and send it back to us at: The Natural Athlete Clinic.com 2649 East Mulberry Street #14 Fort Collins, CO 80524
We will automatically send you a new package once we receive it back in our system. Please allow the post office time to deliver it back to us and we will process it immediately when it arrives.
Thank you for reading and understanding this. We hope you enjoyed it as much as we did!